We built a new home and moved in December 2019 with only a recliner chair for our living room (which we bought from By Design 3 years earlier). Knowing we wanted to get furniture to complement our chair and of the same quality craftsmanship, we returned to By Design. I worked with designer Jessica and she made my search and decision-making so easy. Her ability to figure out my style and our furniture purpose-made our first appointment go very efficiently. She even picked up samples at my home to save me a trip to the store. Now that is customer service that you won’t find most places in the metro area! I am extremely happy with our new loveseat & chaise sectional, ottoman, rug and end table. The delivery process was so well-planned and our furniture arrived in perfect condition. For custom furniture with competitive pricing, I highly recommend By Design. Jessica will be my go-to for future furniture shopping and I would refer my family/friends to her without a doubt.