I ordered a sectional from By Design in July 2010. I appreciated the time my designer took to make sure I saw every option and feel comfortable with my decisions. She was very thorough in making sure the piece would fit in my space and match my new decor. Every time I contacted my designer about my purchase she was very prompt to get back to me and help me with any question I had. We ran into a few snags along the way…but having Bonita on our side made it all a very pain-free process. She made sure to keep us updated on the status and helped us get the couch we wanted. Now that I have it, I LOVE it! It’s perfect for the space and I just couldn’t be happier.
The level of customer service is astounding; I would recommend By Design to anyone based on that alone, with their amazing talent and selection being a great bonus!