“Just when you think customer service is extinct–not so at BY DESIGN. We bought our barstools there in 2008, and the plastic floor protectors were breaking apart. Bonita promptly called the company on our behalf. Not only did they still make them, but they also drop-shipped them right to our house. Amazing! We were floored, our floors are once again happy, and we were thrilled!
Many thanks for the exceptional service”